FAQ
01
How long will it take for my order to reach me ?
Our orders are generally dispatched within 2-7 days. Once the order is dispatched the attempt to deliver the order is made within 4-5 business days. However the delivery time is completely dependent on the delivery location.
03
Can I change the shipping address of my order?
Unfortunately, once an order has been placed, the shipping address cannot be changed. Please ensure your details are correct before completing your purchase.
05
What if I receive adamaged/wrong product?
-
Please inform us within 24 hours with photos and videos (product + packaging)
07
Which methods of payments can I use?
You can place the order on Prepaid mode or Cash on Delivery (COD). We accept payments through Card, Netbanking and UPI.
02
04
What is the cancellation policy at shoeNsoul?
Please note you can only cancel your order till it hasn’t been dispatched by us. Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed within 7-14 banking days.
06
What’s the return/exchange window?
You can request a return or size exchange within 2 days of delivery.
08
How do I get in touch if I have any further questions?
You can reach out to us via e-mail at shoensoul@gmail.com or whatsapp us +91 7011546638 and our team will respond at the earliest.