Return & Exchange
Effective Date: [2025]
At Shoe n Soul, we want you to love your purchase. If for any reason you are not satisfied, we offer an easy return and exchange process.
1. Eligibility for Returns & Exchanges
You can request a return or exchange within 7 days of receiving your order.
Items must be unused, unworn, and in their original packaging with tags intact.
Items purchased on sale, clearance, or as final sale may not be eligible for return.
2. How to Request a Return or Exchange
1. Contact us at shoensoul@gmail.com or +91 92118 55517 with your order number.
2. Our team will guide you through the return process and provide the return address.
3. Pack the product securely and ship it back to us.
3. Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 7–10 business days.
Shipping charges (if any) are non-refundable.
4. Exchanges
If you’d like to exchange an item (for size, color, or style), we’ll process it after receiving your returned product.
If the requested item is unavailable, we’ll issue a refund instead.
5. Damaged or Wrong Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
We’ll arrange a replacement at no extra cost.
6. Non-Returnable Items
Products purchased during special promotions, discounts, or clearance sales may not be eligible for return/exchange.
Used or worn items cannot be returned.
7. Contact Us
For any return or exchange queries, reach out to us at:
Shoe n Soul
📧 shoensoul@gmail.com
📞 +91 92118 55517
📍 C-8 Lawrence Road, New Delhi – 110035